Terms & Conditions

Company Name: NOVASTAR HK LIMITED

Email: contact@rankmasterz.com

Company Address: UNIT 308, 3/F., CHEVALIER HOUSE, 45-51 CHATHAM RD SOUTH, TSIM SHA TSUI, HONG KONG

DBA:

1. Introduction

   Welcome to NOVASTAR HK LIMITED. By accessing our website or using any of our services, you agree to abide by these Terms and Conditions. Please review them carefully before placing orders or using our services.

2. Eligibility

   To access and use our services, you must:

   • Be at least 18 years of age, or have permission from a parent or legal guardian
   • Provide accurate, complete, and current personal and payment details
   • Not be restricted from using such services under applicable laws or the policies of game publishers

3. Services Offered

   We offer the following digital gaming services:

   • Game account boosting services
   • Customized coaching sessions

   These services are intended to improve your progress and overall gaming experience in supported titles.

   All purchased points remain valid for 180 days from the date of purchase.

4. User Obligations

   By using our services, you agree to:

   • Maintain the confidentiality of your account login details
   • Refrain from any activity that violates the terms of service of the respective game
   • Not use our services for illegal purposes or abusive conduct, including harassment or spam

5. Orders and Payment

   • All payments must be completed using our approved payment methods before service commencement
   • NOVASTAR HK LIMITED reserves the right to refuse or cancel any order at its discretion, including cases involving suspected fraud or policy breaches
   • Payments are accepted in Japanese Yen (¥JPY) and US Dollars ($USD)

6. Refund Policy

   Refunds may be granted under the following conditions:

   • Purchased points were paid for but not credited to your account
   • An unintentional duplicate payment occurred
   • Fraudulent transactions or unauthorized credit card usage

   Refunds will not be provided if:

   • Any portion of the service has already been delivered or completed

   All purchased points are final and non-refundable except in the situations listed above.
   Eligible refunds apply only to purchased points. Bonus points are strictly non-refundable.
   To request a refund, please contact contact@rankmasterz.com with your Order ID and a brief explanation.

7. Account Access

   For boosting or similar services, you agree to:

   • Provide temporary access to your game account when required
   • Avoid logging into your account during the service period unless instructed otherwise

8. Disclaimers

   • NOVASTAR HK LIMITED is not affiliated with, endorsed by, or connected to any game publisher or developer
   • All trademarks, game titles, and related content belong to their respective owners

9. Limitation of Liability

   To the fullest extent permitted by law, NOVASTAR HK LIMITED shall not be liable for:

   • Any indirect, incidental, or consequential damages
   • Account suspensions or bans imposed by game providers
   • Loss of data, progress, or in-game assets during service delivery

10. Termination of Service

    We reserve the right to suspend or terminate access to our services for users who breach these Terms and Conditions.

11. Intellectual Property

    All website content, branding, and materials provided by NOVASTAR HK LIMITED are owned by us or our licensors. Any unauthorized use, reproduction, or distribution is strictly prohibited.

12. Modifications

    We may revise these Terms and Conditions at any time. Continued use of our services after updates signifies your acceptance of the modified terms.

13. Governing Law

    These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong.

Note: Charges for services purchased through our website will appear as "" on your credit card or bank statement.