Delivery Policy

1. Service Start Time

   NOVASTAR HK LIMITED strives to provide dependable and high-quality services while ensuring timely delivery for all customers.

2. Estimated Fulfilment Timeframe

   Typical completion times based on service category are outlined below:

   • Boosting Services: Normally completed within 1–3 business days.
   • Actual completion time may vary depending on the complexity of the service requested and the current level of demand.

3. Coaching Session Utilization

   • Scheduling & Validity: Coaching sessions are generally scheduled within 24–48 hours after payment confirmation and after receiving the player’s preferences. Sessions must be used within 30 days from the payment date.
   • Forfeiture Policy: Any session that remains unused after the 30-day validity period will automatically expire and be considered forfeited.
   • Service Terms: Coaching services are provided as a single-use service. Once the validity period has expired, sessions cannot be refunded or rescheduled.
   • Session Details: Each coaching package includes a minimum of one (1) hour of private one-on-one coaching. Additional coaching time requires separate purchase.
   • Availability: Session scheduling depends on coach availability. While we aim to match your preferred schedule whenever possible, specific times cannot always be guaranteed.

4. Important Notes

   • Delivery timeframes may vary depending on service conditions.
   • All services offered are delivered digitally.
   • Customers will receive updates regarding service progress and completion.

5. Delivery Method

   • Confirmation via email communication
   • Service execution within the game environment
   • Temporary account access when required for service completion
   • Scheduled voice or video coaching sessions

6. Order Updates

   • Email notifications regarding order progress
   • Updates available through the user dashboard

7. Delivery Delays

   NOVASTAR HK LIMITED cannot be held responsible for delays caused by the following factors:

   • Incorrect or incomplete account details provided by the customer
   • Game server maintenance, downtime, or unexpected outages
   • Technical issues or unforeseen circumstances beyond our control

8. Service Completion

   • Email confirmation once the service has been completed
   • Direct communication with the customer if necessary

   Customers may also be asked to confirm that the requested service has been successfully completed.

Contact Email: contact@rankmasterz.com