Refund Policy

1. Overview

   At NOVASTAR HK LIMITED, we are committed to delivering dependable and high-quality digital gaming services. Refund requests will be evaluated only under the specific conditions described below.

2. Refunds

   You may qualify for a refund if:

   • Purchased points were successfully paid for but not added to your account
   • A duplicate transaction occurred unintentionally
   • There are fraudulent activities and/or unauthorized use of a credit card
   
   

   Refunds will not be granted in the following cases:

   • Services that have been partially or fully delivered
   • A change of mind or dissatisfaction after the order has been confirmed and accepted

3. How to Request a Refund

   To submit a refund request, you must:

   • Send an email to contact@rankmasterz.com within 7 days from the date of your order
   • Include your Order ID along with a short explanation of your request

4. Processing Time

   After your refund request has been reviewed and approved:

   • Refunds will be completed within 7–10 business days
   • All refunds will be issued using the original payment method only